Terms and Conditions regarding Ticket Sales

  • Ticket purchases made through ticketing agents will be subject to both their terms and conditions and to the terms and conditions of Firefly Events Ltd 
  • Where the terms and conditions of the ticketing agents are at variance with those of Firefly Events Ltd, the terms and conditions of Firefly Events Ltd shall at all times take precedence and override the terms and conditions of the ticketing agents.
  • Once purchased, tickets are non-refundable and cannot be transferred, exchanged, or returned unless the event is cancelled or moved to another date.
  • When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorisation are taken at your own risk and may result in the tickets being withheld at the box office.
  • No duplicate tickets will be issued to replace lost or stolen tickets.
  • Customers are advised to check their purchase upon receipt.
  • In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.
  • Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. Venues are also subject to change as are the films being screened. As soon as we are notified of any amendments we will contact all customers by email and on our facebook page facebook.com/fireflyeventsuk. If the show has been cancelled, is rescheduled or moved venue, you will be given the option of retaining your tickets for the new date/location. The email will contain details on how to transfer your ticket. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Firefly Events Ltd cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  • Please note, in the event of an event being cancelled or postponed, neither Firefly Events Ltd nor the ticketing agency can be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
  • It is the responsibility of the customer to inform Firefly Events Ltd of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event is reserved by Firefly Events Ltd and the event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds or transfers will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age as specified by the event organiser, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
  • Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate. Child tickets are for under 18s. Children under 12 need to be accompanied by an adult unless otherwise stated (see www.facebook.com/fireflyeventsuk/notes).
  • Whilst we may allocate specific seats to you the Theatre or Venue have the right to change these seats to others of equal value.
  • Strictly no food or beverages can be brought into the venue unless otherwise stated (see www.facebook.com/fireflyeventsuk/notes). Consumption will only be allowed if bought on the premises.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
  • We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
  • If you have registered your interest with the ticketing agency, Firefly Events Ltd and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further updates please notify the party.
  • We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
  • For further information or enquiries, please don’t hesitate to contact us at hello@fireflyevents.co.uk
  • This event is being run by Firefly Events Ltd. Company registration number 10758422

Firefly Events

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